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A typical video doctor visit using LiveHealth Online is about 10 -15 minutes.
The cost for an online urgent care doctor visit is just $59 if you don't have a health plan, if your plan doesn't cover online visits or if you haven't met your plan’s deductible. If your health plan covers these visits, you may only owe the copay or coinsurance amount. Either way, you will always see what you owe before you begin a visit. The cost is the same even on nights, weekends, or holidays.
If you think you're experiencing a medical emergency, please do not use telehealth. Instead, you should immediately seek emergency care by calling 911.
A video visit using LiveHealth Online for kids costs $59 or less per visit depending on your health plan.
Yes, the doctors can provide the same type of care. Doctors can assess a child's condition, provide a treatment plan and even send prescriptions to the pharmacy of choice, if medically necessary.
The doctors you see using LiveHealth Online are focused on providing care for urgent care, common health conditions and cannot manage long-term or chronic conditions. Chronic health conditions should be managed by an in-person provider.
That being said, the doctors you see through LiveHealth Online can provide short-term prescription refills if you are traveling and forgot your medication at home or haven’t had time to get in to see your regular primary care doctor. Prescription refills are provided at the discretion of the provider with the understanding that the patient will get further refills from his/her physician.
The doctors you see using LiveHealth Online can prescribe a short term refill on an existing birth control prescription. However, some patients may not qualify, may need an in-person exam, or may need additional tests before the doctor could issue this type of prescription.
Please call our prescription support team at 1-888-548-3432.
The doctors you see using LiveHealth Online can prescribe medication based on their clinical expertise and the medical conditions presented during the time of your visit. If necessary, the doctor can send prescriptions electronically to the pharmacy you select.
Per the Federal Ryan Haight Act of 2009, telehealth providers are prohibited from prescribing controlled substances. Information regarding controlled substances can be found here. In addition to controlled substances, the following additional medications cannot be prescribed:
- Gabapentin (exception: Psychiatry is able to prescribe)
- Muscle relaxants (Baclofen, Soma, Flexeril, Diazepam, Skelaxin, Robaxin, Tizanidine, etc.)
- Lifestyle drugs (Cialis, Viagra)
- Weight loss drugs
- Medications containing ephedrine/pseudoephedrine (Sudafed, Claritin-D, etc.)
Video visits using LiveHealth Online are available to anyone located in the 50 United States. If you do not have health insurance you will need to pay the full cost of the visit with your personal credit or debit card before your visit begins.
The doctors you see using LiveHealth Online can treat a variety of common non-emergent health concerns:
- Abrasions, minor wounds
- Acne
- Anxiety
- Asthma
- Allergies/allergic rhinitis
- Back pain
- Cough/Cold
- Depression
- Diabetes/hypoglycemia
- Diarrhea
- Ear pain
- Fever
- Headache/migraine
- Hypertension
- Incontinence
- Influenza/flu
- Insomnia
- Nausea/Vomiting
- Obesity
- Pinkeye and other eye infections
- Rashes/skin disturbances
- Sinus infection
- Smoking cessation
- Sore throat/pharyngitis
- Sprains and strains
- Uncomplicated UTI’s in adult women
Yes. To have a visit for your child, create your own account first and add any children under the age of 18 to your profile when prompted. When you start a visit, you’ll be asked who the visit is for -- from the drop down select the child as the patient for the visit.
Any individuals over the age of 18 must have their own account with unique email address, due to privacy and security requirements mandated by the Health Insurance Portability and Accountability Act (HIPPA).
Cuidado Médico allows you to interact with a LiveHealth Online Spanish speaking doctor the same way you would with an English speaking doctor.
¿Quieres más información acerca de Cuidado Médico? Para más información haz clic aquí.
Video visits using LiveHealth Online are a covered benefit for most Anthem medical health plans. If you have a Anthem medical plan then the doctors you see using LiveHealth Online are in-network providers.
The amount of information you share with the doctors you see is totally up to you. Through your account you can allow doctors to access and review your health information from past video visits. You can also self-report and track personal data as well as share it with the doctors you see using LiveHealth Online.
No. Completion of these forms often requires an in-person physical exam and lab tests, which cannot be done through an online physician visit.
Yes. To get a sick slip through a video visit you must visit with a doctor using LiveHealth Online and tell him or her you need a sick slip before the visit ends. The sick slip will include the date of the visit, recommended date to return to work or school and any restrictions.
If you forgot to request the medical clearance during the visit, please contact customer support at 1-888-548-3432.
You may use Visa, MasterCard, Discover and American Express debit and credit cards for payment. Keep in mind that charges for prescriptions aren't included in the cost of your visit.
