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Skip to questions listLive Health Online Primary Care provides convenient access to high-quality healthcare with a board-certified provider. Just like in-person primary care, you can select your primary care provider and see them consistently for all your healthcare needs, including when you are unwell, for regular check-ups, preventive care, ongoing condition management, annual wellness visits, and referrals for lab work, imaging and specialist care.
A primary care provider (PCP) is a healthcare professional who assists you in managing your overall health. They usually serve as your primary point of contact for all your medical needs.
LiveHealth Online Primary Care services are available to patients aged 12 and older. For patients between the ages of 12 and 18, a guardian will need to be present for the visit.
Yes, you can. You can review doctor profiles and select your primary care provider from our extensive list of board-certified doctors. You will see the same doctor each time, just like in traditional office visits. Additionally, you have the option to change your doctor at any time without any extra cost.
LiveHealth Online Primary Care operates from 8 a.m. to 8 p.m. (Monday - Friday), local time.
To use LiveHealth Online through a desktop or laptop computer, you will need high-speed internet access and a webcam or built-in camera with audio capability. To learn which computer hardware and software you need, click here.
You’ll receive a text message when your health care professional is ready to see you. Also, if your visit is interrupted for any reason, the provider can use this number to call you back and finish your conversation.
You may use Visa, MasterCard, Discover or American Express debit and credit cards for payment. Keep in mind that charges for prescriptions aren't included in the cost of your visit.
A typical video doctor visit using LiveHealth Online is about 10 -15 minutes.
The cost for an online urgent care doctor visit is just $59 if you don't have a health plan, if your plan doesn't cover online visits or if you haven't met your plan’s deductible. If your health plan covers these visits, you may only owe the copay or coinsurance amount. Either way, you will always see what you owe before you begin a visit. The cost is the same even on nights, weekends, or holidays.
Yes. To have a visit for your child, create your own account first and add any children under the age of 18 to your profile when prompted. When you start a visit, you’ll be asked who the visit is for — from the drop down select the child as the patient for the visit.
Any individuals over the age of 18 must have their own account with unique email address, due to privacy and security requirements mandated by the Health Insurance Portability and Accountability Act (HIPPA).
Video visits using LiveHealth Online are a covered benefit for most Anthem Blue Cross and Blue Shield, Anthem Blue Cross, Blue Cross and Blue Shield of Georgia, Empire Blue Cross and Empire Blue Cross Blue and Shield health plans.
If you have a health plan from one of these insurers then the doctors you see using LiveHealth Online are in-network providers.
The doctors you see using LiveHealth Online Allergy charge $59 or less depending on your health plan.
A video doctor visit is very similar to an in-person visit. During your visit, the doctor will ask you questions about your health history and symptoms to get a better understanding of what’s bothering you. Based on this assessment they will recommend a treatment plan and, if needed, send a prescription to the pharmacy you select.
Using LiveHealth Online Allergy is easy. Just sign up or login to LiveHealth Online. Once you’ve logged in, select LiveHealth Online Allergy to view the available doctors. Simply select the doctor you would like to see and answer some questions about the reason for your visit, your health history information, and enter payment (if needed) to begin your visit.
LiveHealth Online Allergy is very similar to LiveHealth Online Urgent Care. The difference between the two practices is that using LiveHealth Online Allergy you can access board certified doctors who are knowledgeable about the latest trends and treatment recommendations for allergy care. Also, through the Allergy practice you can receive exclusive coupons for allergy relief products, an educational guide, and special access to an allergy app which can help you keep track of the pollen counts in your area.
Video visits using LiveHealth Online are a covered benefit for most Anthem medical health plans. If you have an Anthem medical health plan then the therapists and psychologists you see using LiveHealth Online are in-network providers.
A typical visit with a psychologist or therapist using LiveHealth Online Psychology is about 45 minutes.
At the end of your first visit, you can set up a future visit with the therapist if both of you feel it’s needed. You always have a choice of the therapist you would like to see.
You can schedule an appointment by phone or online following these steps:
From a computer:
- Login
- Select LiveHealth Online Therapy
- To schedule an appointment based on a particular date, select Choose by Date. To schedule an appointment by provider, select choose by provider.
- Next choose the provider and a date and time that works best for you to schedule your visit
Using a mobile device:
- Login
- Select LiveHealth OnlineTherapy
- Select a date and time that works for you to see the available providers
- Select the provider you would like to see to schedule your appointment
To schedule an appointment online call 1-888-548-3432, toll free, 24/7.
Once you’ve scheduled an appointment you will receive an appointment confirmation via email.
Online counseling is not appropriate for all kinds of problems. If you are in crisis or have suicidal thoughts, it’s important that you seek help immediately. Please call 1-800-273-8255 (National Suicide Prevention Lifeline) or 911 and ask for help. If your issue is an emergency, call 911 or go to your nearest emergency room. LiveHealth Online does not offer emergency services.
Using LiveHealth Online Psychiatry, you can meet with a board certified psychiatrist who can help you with things like: stress, anxiety, depression, panic attacks, Obsessive Compulsive Disorder (OCD), Bipolar Disorder, Post-traumatic Stress Disorder (PTSD), medication management concerns, questions and more!
The psychiatrists you see using LiveHealth Online can prescribe non-controlled medications. Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online.
It’s quick and easy to schedule an appointment you can schedule an appointment by phone or online. Just follow these steps:
From a computer:
- Login
- Select Mental Health
- Select LiveHealth Online Psychiatry
- Select whether this is your initial visit or a follow-up visit.
- Option to add visit details, emergency contact, and/or insurance information.
- To schedule an appointment based on a particular date, enter the preferred date as MM/DD/YYYY.
- To schedule an appointment by provider, select choose by provider.
- Next choose the provider and a date and time that works best for you to schedule your visit
Using a mobile device:
- Login
- Select LiveHealth Online Psychiatry
- Select a date and time that works for you to see the available providers
- Select the provider you would like to see to schedule your appointment
To schedule an appointment online call 1-888-548-3432, toll free, 24/7.
Once you’ve scheduled an appointment you will receive an appointment confirmation via email.
A psychiatrist is a medical doctor who has attended four years of medical school, one or two years of internship training, and more than three years of special training as a psychiatrist resident. The psychiatrists you see using LiveHealth Online can prescribe medication or help manage any medication you might be taking for a behavioral health condition.
A therapist is a mental health professional who has at least a master's degree in that field but does not need a Ph.D. or M.D. to practice therapy. Therapists provide talk therapy and do not diagnose patients or write prescriptions. Most therapists specialize in a certain field like family therapy, Marriage counseling, occupational therapy, educational therapy, etc.
If you are unsure of the type of behavioral health professional you should see, it may be best to first meet with a therapist or psychologist using LiveHealth Online Therapy.
If you are in crisis or have suicidal thoughts, it’s important that you seek help immediately. Please call 1-800-273-8255 (National Suicide Prevention Lifeline) or 911 and ask for help. If your issue is an emergency, call 911 or go to your nearest emergency room. LiveHealth Online does not offer emergency services.
No, online counseling is not appropriate for all behavioral health concerns. If you are in crisis or have suicidal thoughts, it’s important that you seek help immediately. Please call 1-800-273-8255 (National Suicide Prevention Lifeline) or 911 and ask for help. If your issue is an emergency, call 911 or go to your nearest emergency room. LiveHealth Online does not offer emergency services.
Video therapy visits are a great option for care when you are feeling overly stressed or anxious, are going through a life transition or having relationship issues, suffering with depression or feeling overly sad, coping with grief, having trouble dealing with an illness or suffering from panic attacks.
If you are in crisis or have suicidal thoughts, it’s important that you seek help immediately. Please call 1-800-273-8255 (National Suicide Prevention Lifeline) or 911 and ask for help. If your issue is an emergency, call 911 or go to your nearest emergency room. LiveHealth Online does not offer emergency services.
