Health Management Corporation (“HMC”) maintains policies that protect the confidentiality of personal information which may be obtained from users of the LiveHealth Online communication tool. HMC is committed to protecting information about its customers, especially the confidential nature of their personal information (PI).
Personal Information is information that is capable of being associated with an individual through one or more identifiers including but not limited to a Social Security number, a driver’s license number, a state identification card number, an account number, a credit or debit card number, a passport number, an alien registration number or a health insurance identification number, and does not include publicly available information that is lawfully made available to the general public from federal, state or local government records or widely distributed media.
HMC will not use or share Social Security numbers or personal information with anyone outside the company except when permitted or required by federal and state law.
HMC Associates must only access user personal information as required by their job duties. HMC has in place a minimum necessary policy which states that associates may only access, use or disclose Social Security numbers or personal information to complete a specific task and as allowed by law.
HMC safeguards Social Security numbers and other personal information by having physical, technical, and administrative safeguards in place.
If you have questions regarding this policy, please contact Customer Service at 1-888-LiveHealth.
WEB PRIVACY STATEMENT
What information will HMC collect?
Information may be collected in two ways on our websites:
- You may elect to establish a user account. Personal information will not be collected from you without your knowledge. Providing personal information is always voluntary.
- We may use “cookies” to help us improve our website by tracking your navigation habits and to store some of your preferences. A cookie is a small file created by an Internet site to store information on your computer. Cookies do not allow websites to gain access to other information on your computer. Once a cookie is saved on your computer, only the website that created the cookie can read it.
What if I don’t want information about me to be collected?
Providing personal information through Anthem’s website is an option. Additionally, personally identifiable information will not be collected from you without your knowledge and approval.
How will information collected about me be used?
Information you share with us will be used in a variety of ways that let us serve you better. We may also use this information to perform administrative, technical, hosting or other functions that help us manage our site and deliver new functionality to you.
We will not make your personal information available to your provider, unless you direct us to do so. While it is fully within your rights to not share personal information, you may not be able to utilize some features of the LiveHealth Online communication tool if you choose not to supply personal information to a provider. All providers have represented to us that they will comply with all federal and state privacy and security laws applicable to your interactions with them. However, HMC is not responsible for any violations of those laws by providers. Each time you choose a new provider, you will be given a copy of that provider’s Notice of Privacy Practice, in accordance with the federal Health Insurance Portability and Accountability Act, (“HIPAA”) privacy of information provisions.
Following your interactions with providers, you may print the conversation record for your records and you may also send your information to others via email, fax, or mail. Please be aware that email communication can be intercepted in transmission or misdirected. Once that information leaves our secure website, we are not able to direct or control any further disclosure of that information.
We will not share your Personal Information with any other third parties without Your express permission, except as otherwise permitted by this Agreement, or as required by law.
To the extent your health insurance provides coverage for online services, HMC may obtain personal data from your insurance provider and other third parties that provide data interchange services for your insurance provider. That data will be subject to the same privacy and security policies as the personal information that you submit directly to us.
Your personal information will be stored in a secure manner. We have implemented a variety of commercially standard encryption and security technologies and procedures to protect your personal information stored in our computer systems from unauthorized access. We also maintain standard physical and electronic procedural safeguards that limit access to your personal information to those of our associates (or people working on our behalf and under confidentiality agreements) who, through the course of standard business activities, need to access your personal information.
HMC may combine, in a non-identifiable format, the personal information you provide with information from other users to create aggregate data that may be disclosed to third parties for general public health or commercial purposes. Aggregate data does not contain any information that could be used to contact you or identify you.
If you want to modify your personal information contained in the LiveHealth Online system (including medical records generated when receiving Online Services) or make changes to the personal information that you have provided to us, please visit our Contact page.
Do Not Track Signals
We do not respond to web browser “do not track” signals. As such, your navigation of our site may be tracked as part of the gathering of quantitative user information described above. If you arrive at our website by way of a link from a third party site that does respond to “do not track” requests, the recognition of any “do not track” request you have initiated will end as soon as you reach our site.
Use of electronic mail
We may provide email links on our site to further facilitate communication between us and you. Information collected through electronic mail may be shared with our customer service department, employees or other third parties that perform services on our behalf. Unless otherwise noted, electronic mail on our site is not a completely secure and confidential means of communication. Non-encrypted electronic communications may be accessed and viewed by other Internet users without your knowledge and permission while in transit to us. Therefore, we recommend that you contact us by phone using one of the numbers found on our website or on your healthcare ID card whenever you are communicating personal information to us.