My Account Archives - LiveHealth Online

After logging into your LiveHealth Online account, click on the LOCATION link at the top of the page. Next, select your state location and click Save. You’ll only see doctors licensed to treat you in that state. Don’t forget to change your state back when you get home. If you have a Medicaid health plan, the video visit may only be covered when you are located in the state where your Medicaid coverage is active.

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It’s easy to add dependents to your account. Just follow these steps:

From a computer:

Login
Select My Account (in the top right of the screen)
Choose My Profile
Under My Children select Add
Select Create New Profile and complete the information and choose Add Profile.

Using a mobile device:

Login
Tap More at the bottom of the screen
Tap My Children
Tap Add Child
Enter the requested information and tap Done to save

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Yes. You can sign up for a LiveHealth Online account and log in to have a visit with a doctor using a computer with a webcam. When you log in, you choose a doctor. Next, complete the required information on the computer screen and you’ll be able to see the doctor you requested. During the visit, you’ll use the chat box to converse with the doctor. If you need Customer Support, you can use the relay service (711). Chat capability is not available on the mobile app.

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The LiveHealth Online Customer Support team can help if you are having trouble with the LiveHealth Online website or mobile app. They can also help you reset passwords and assist with technical issues and questions and/or concerns about your visit. The Customer Service team is available 24/7. Just give us a call at 1-888-LiveHealth (1-888-548-3432).

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The LiveHealth Online Customer Service team is available 24 hours a day, 7 days a week toll free at 1-888-LiveHealth (1-888-548-3432). You can also send us an email at help@livehealthonline.com. Emails will be answered during business hours Monday-Friday. Please call customer support if immediate assistance is required.

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No. Any individuals over the age of 18 must have their own account with unique email address, due to privacy and security requirements mandated by the Health Insurance Portability and Accountability Act (HIPAA). They will be able to add the health insurance plan they are covered under within the profile they create through LiveHealth Online.

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Don’t worry, you can enter your health insurance information anytime. Just follow these simple steps:

From a computer:

Login
Select My Account
Choose My Profile
Under Health Insurance Information select edit
Select Edit and then change your insurance information
Choose Save

Using a mobile device:

Login
Tap More at the bottom of the screen
Tap My Insurance
Enter your insurance information
Tap Save

If you don't have health insurance or your health plan doesn't cover online visits using LiveHealth Online then you don't have to enter any insurance information.

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To use LiveHealth Online you must have an email address for your username, but you can change your username (email address) any time. First log in, then:

Select My Account (in the top right section of the screen)
Choose My Profile
Scroll down and select Identification
Choose Edit and then edit your email address to another email address of your choice
Select Save

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