Medical Archives - LiveHealth Online

The cost for an online medical doctor visit is just $59 if you don't have a health plan, if your plan doesn't cover online visits or if you haven't met your plan’s deductible. If your health plan covers these visits, you may only owe the copay or coinsurance amount. Either way, you will always see what you owe before you begin a visit. Please refer to the Pricing tab above for more information on costs. The cost is the same even on nights, weekends, or holidays.

Did you find this answer helpful?

The LiveHealth Online Medical practice is staffed with board certified doctors and can treat patients over the age of 18. Whereas, the LiveHealth Online Medical for Kids practice is staffed with board certified doctors who are willing to treat children under the age of 18 through a live video visit.

Within both practices the doctors you see can assess the patient’s condition, provide a treatment plan and even send prescriptions to the pharmacy of choice, if medically necessary.

Did you find this answer helpful?

The doctors you see using LiveHealth Online are focused on providing care for urgent care, common health conditions and cannot manage long-term or chronic conditions. Chronic health conditions should be managed by an in-person provider. That being said, the doctors you see through LiveHealth Online can provide short-term prescription refills if you are traveling and forgot your medication at home or haven’t had time to get in to see your regular primary care doctor. Prescription refills are provided at the discretion of the provider with the understanding that the patient will get further refills from his/her physician.

Did you find this answer helpful?

The doctors you see using LiveHealth Online can prescribe medication based on their clinical expertise and the medical conditions presented during the time of your visit. If necessary, the doctor can send prescriptions electronically to the pharmacy you select. Per the Federal Ryan Haight Act of 2009, telehealth providers are prohibited from prescribing controlled substances. Information regarding controlled substances can be found here. In addition to controlled substances, the following additional medications cannot be prescribed:

Gabapentin (exception: Psychiatry is able to prescribe)
Muscle relaxants (Baclofen, Soma, Flexeril, Diazepam, Skelaxin, Robaxin, Tizanidine, etc.)
Lifestyle drugs (Cialis, Viagra)
Weight loss drugs
Medications containing ephedrine/pseudoephedrine (Sudafed, Claritin-D, etc.)

Did you find this answer helpful?

The doctors you see using LiveHealth Online can treat a variety of common non-emergent health concerns:

Abrasions, minor wounds
Acne
Anxiety
Asthma
Allergies/allergic rhinitis
Back pain
Cough/Cold
Depression
Diabetes/hypoglycemia
Diarrhea
Ear pain
Fever
Headache/migraine
Hypertension
Incontinence
Influenza/flu
Insomnia
Nausea/Vomiting
Obesity
Pinkeye and other eye infections
Rashes/skin disturbances
Sinus infection
Smoking cessation
Sore throat/pharyngitis
Sprains and strains
Uncomplicated UTI’s in adult women

Please note: LiveHealth Online should not be used for emergencies. If you think you may be experiencing an emergency, call 911 immediately.

Did you find this answer helpful?

Yes. To have a visit for your child, create your own account first and add any children under the age of 18 to your profile when prompted. When you start a visit, you’ll be asked who the visit is for -- from the drop down select the child as the patient for the visit. Any individuals over the age of 18 must have their own account with unique email address, due to privacy and security requirements mandated by the Health Insurance Portability and Accountability Act (HIPPA).

Did you find this answer helpful?

Cuidado Médico allows you to interact with the LiveHealth Online mobile application in Spanish and have a video visit with a Spanish speaking doctor. Video visits with Spanish speaking doctors are available by appointment using Cuidado Médico on LiveHealth Online from 7 a.m. – 11 p.m., 7 days a week. Same day appointments are available in most states. To experience

LiveHealth Online in Spanish, set your smartphone or tablet settings to Spanish and download the free LiveHealth Online app. Then sign up or log in and select Cuidado Médico to get started.

¿Quieres más información acerca de Cuidado Médico? Para más información haz clic aquí.

Did you find this answer helpful?

Use Cuidado Médico to experience LiveHealth Online in Spanish and visit with a Spanish speaking doctor. Spanish speaking doctors are available by appointment from 7 a. m. – 11 p. m., 7 days a week. Same day appointments are available in most states. To experience LiveHealth Online in Spanish, set your smartphone or tablet settings to Spanish and download the free LiveHealth Online app. Then sign up or log in and select Cuidado Médico to get started.

¿Quieres más información acerca de Cuidado Médico? Para más información haz clic aquí.

Did you find this answer helpful?

Video visits using LiveHealth Online are a covered benefit for most Anthem Blue Cross and Blue Shield, Anthem Blue Cross, Blue Cross and Blue Shield of Georgia, Empire Blue Cross and Empire Blue Cross Blue and Shield health plans. If you have a health plan from one of these insurers then the doctors you see using LiveHealth Online are in-network providers.

Did you find this answer helpful?

The amount of information you share with the doctors you see is totally up to you. Through your account you can allow doctors to access and review your health information from past video visits. You can also self-report and track personal data as well as share it with the doctors you see using LiveHealth Online. To track your personal data using LiveHealth Online follow these simple steps:

From a computer

Login
Select My Records at the top of the page
Select add measurement to add any new health data you would like to track
Select done when you are finished to save the data

Using a mobile device:

Login
Tap My Health at the bottom of the screen
Tap Sync to allow data stored within the MyHealth app to sync with LiveHealth Online. Once this data is synced it can be shared with the doctors you see when you use LiveHealth Online.

Did you find this answer helpful?

Yes. To get a sick slip through a video visit you must visit with a doctor using LiveHealth Online and tell him or her you need a sick slip before the visit ends. The sick slip will include the date of the visit, recommended date to return to work or school and any restrictions.

To get a copy of the sick slip after your video visit ends follow these steps:

From a computer:

Login
Select your Inbox (envelope icon)
Choose the Notification email that pertains to the visit you had where you requested a sick slip
You will see the sick slip listed under Attachments as a PDF or Word file

Please note, sick slips cannot be retrieved using the LiveHealth Online app.

If you forgot to request the medical clearance during the visit, please contact customer support at 1-888-548-3432.

Did you find this answer helpful?

Quick Links

How can we help?

Not seeing what you are looking for?