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After logging into LiveHealth Online you will be asked where you will be located during the visit. You’ll have the opportunity to enter the address at which you will be located. You’ll only see doctors licensed to treat you in that state. If you have a Medicaid health plan, the video visit may only be covered when you are located in the state where your Medicaid coverage is active.
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Yes, download the free LiveHealth Online app to your iPhone or Android device today!
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To use LiveHealth Online through a desktop or laptop computer, you will need high-speed internet access and a webcam or built-in camera with audio capability.
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From a computer or mobile:
Login
You will be asked, “who is this visit for?”
If your child is listed, select the child’s name and continue.
If your child is not listed in the names that appear on screen, select ‘add new dependent.’
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You’ll receive a text message when your health care professional is ready to see you. Also, if your visit is interrupted for any reason, the provider can use this number to call you back and finish your conversation.
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Video visits using LiveHealth Online are available to anyone located in the 50 United States. If you do not have health insurance you will need to pay the full cost of the visit with your personal credit or debit card before your visit begins.
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Yes. You can sign up for a LiveHealth Online account and log in to have a visit with a doctor using a computer with a webcam. When you log in, you choose a doctor. Next, complete the required information on the computer screen and you’ll be able to see the doctor you requested. During the visit, you’ll use the chat box to converse with the doctor. If you need Customer Support, you can use the relay service (711). Chat capability is not available on the mobile app.
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Yes. Just call 1-888-LiveHealth (1-888-548-3432). A Customer Support representative will help you sign up for a LiveHealth Online account.
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No. The LiveHealth Online Customer Service team cannot answer questions about your health plan benefits. It's important to call the Customer Support number on the back of your member ID card to get help with these types of questions.
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The LiveHealth Online Customer Support team can help if you are having trouble with the LiveHealth Online website or mobile app. They can also help you reset passwords and assist with technical issues and questions and/or concerns about your visit.
The Customer Service team is available 24/7. Just give us a call at 1-888-LiveHealth (1-888-548-3432).
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The LiveHealth Online Customer Service team is available 24 hours a day, 7 days a week toll free at 1-888-LiveHealth (1-888-548-3432). You can also send us an email at help@livehealthonline.com. Emails will be answered during business hours Monday-Friday. Please call customer support if immediate assistance is required.
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No. Any individuals over the age of 18 must have their own account with unique email address, due to privacy and security requirements mandated by the Health Insurance Portability and Accountability Act (HIPAA).
They will be able to add the health insurance plan they are covered under within the profile they create through LiveHealth Online.
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Enter all letters and numbers from your health plan ID card, without spaces.
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Yes, you can use LiveHealth Online to visit with a doctor, therapist or psychiatrist in all 50 states.
If you have a Medicaid health plan, video visits using LiveHealth Online may only be covered when you are located in the state where your Medicaid coverage is active.
