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FAQs - Get Answers to Your Questions - LiveHealth Online
Yes, download the free LiveHealth Online app to your iPhone or Android device today!
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To use LiveHealth Online through a desktop or laptop computer, you will need high-speed internet access and a webcam or built-in camera with audio capability.
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You’ll receive a text message when your health care professional is ready to see you. Also, if your visit is interrupted for any reason, the provider can use this number to call you back and finish your conversation.
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You may use Visa, MasterCard, Discover and American Express debit and credit cards for payment. Keep in mind that charges for prescriptions aren't included in the cost of your visit.
A typical video doctor visit using LiveHealth Online is about 10 -15 minutes.
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The cost for an online urgent care doctor visit is just $55 if you don't have a health plan, if your plan doesn't cover online visits or if you haven't met your plan’s deductible. If your health plan covers these visits, you may only owe the copay or coinsurance amount. Either way, you will always see what you owe before you begin a visit. The cost is the same even on nights, weekends, or holidays.
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Video visits using LiveHealth Online are a covered benefit for most Anthem medical health plans. If you have a Anthem medical plan then the doctors you see using LiveHealth Online are in-network providers.
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Yes. To have a visit for your child, create your own account first and add any children under the age of 18 to your profile when prompted. When you start a visit, you’ll be asked who the visit is for -- from the drop down select the child as the patient for the visit.
Any individuals over the age of 18 must have their own account with unique email address, due to privacy and security requirements mandated by the Health Insurance Portability and Accountability Act (HIPPA).
LiveHealth Online Allergy is very similar to LiveHealth Online Urgent Care. The difference between the two practices is that using LiveHealth Online Allergy you can access board certified doctors who are knowledgeable about the latest trends and treatment recommendations for allergy care. Also, through the Allergy practice you can receive exclusive coupons for allergy relief products, an educational guide, and special access to an allergy app which can help you keep track of the pollen counts in your area.
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Using LiveHealth Online Allergy is easy. Just sign up or login to LiveHealth Online. Once you’ve logged in, select LiveHealth Online Allergy to view the available doctors. Simply select the doctor you would like to see and answer some questions about the reason for your visit, your health history information, and enter payment (if needed) to begin your visit.
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A video doctor visit is very similar to an in-person visit. During your visit, the doctor will ask you questions about your health history and symptoms to get a better understanding of what’s bothering you. Based on this assessment they will recommend a treatment plan and, if needed, send a prescription to the pharmacy you select.
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The doctors you see using LiveHealth Online Allergy charge $55 or less depending on your health plan.
Select a date and time that works for you to see the available providers
Select the provider you would like to see to schedule your appointment
To schedule an appointment online call 1-888-548-3432, toll free, 24/7.
Once you’ve scheduled an appointment you will receive an appointment confirmation via email.
Online counseling is not appropriate for all kinds of problems. If you are in crisis or have suicidal thoughts, it’s important that you seek help immediately. Please call 1-800-273-8255 (National Suicide Prevention Lifeline) or 911 and ask for help. If your issue is an emergency, call 911 or go to your nearest emergency room. LiveHealth Online does not offer emergency services.
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At the end of your first visit, you can set up a future visit with the therapist if both of you feel it’s needed. You always have a choice of the therapist you would like to see.
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A typical visit with a psychologist or therapist using LiveHealth Online Psychology is about 45 minutes.
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Video visits using LiveHealth Online are a covered benefit for most Anthem medical health plans. If you have an Anthem medical health plan then the therapists and psychologists you see using LiveHealth Online are in-network providers.
No, online counseling is not appropriate for all behavioral health concerns. If you are in crisis or have suicidal thoughts, it’s important that you seek help immediately. Please call 1-800-273-8255 (National Suicide Prevention Lifeline) or 911 and ask for help. If your issue is an emergency, call 911 or go to your nearest emergency room. LiveHealth Online does not offer emergency services.
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A psychiatrist is a medical doctor who has attended four years of medical school, one or two years of internship training, and more than three years of special training as a psychiatrist resident. The psychiatrists you see using LiveHealth Online can prescribe medication or help manage any medication you might be taking for a behavioral health condition.
A therapist is a mental health professional who has at least a master's degree in that field but does not need a Ph.D. or M.D. to practice therapy. Therapists provide talk therapy and do not diagnose patients or write prescriptions. Most therapists specialize in a certain field like family therapy, Marriage counseling, occupational therapy, educational therapy, etc.
If you are unsure of the type of behavioral health professional you should see, it may be best to first meet with a therapist or psychologist using LiveHealth Online Therapy.
If you are in crisis or have suicidal thoughts, it’s important that you seek help immediately. Please call 1-800-273-8255 (National Suicide Prevention Lifeline) or 911 and ask for help. If your issue is an emergency, call 911 or go to your nearest emergency room. LiveHealth Online does not offer emergency services.
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It’s quick and easy to schedule an appointment you can schedule an appointment by phone or online. Just follow these steps:
From a computer:
Select a date and time that works for you to see the available providers
Select the provider you would like to see to schedule your appointment
To schedule an appointment online call 1-888-548-3432, toll free, 24/7.
Once you’ve scheduled an appointment you will receive an appointment confirmation via email.
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Video therapy visits are a great option for care when you are feeling overly stressed or anxious, are going through a life transition or having relationship issues, suffering with depression or feeling overly sad, coping with grief, having trouble dealing with an illness or suffering from panic attacks.
If you are in crisis or have suicidal thoughts, it’s important that you seek help immediately. Please call 1-800-273-8255 (National Suicide Prevention Lifeline) or 911 and ask for help. If your issue is an emergency, call 911 or go to your nearest emergency room. LiveHealth Online does not offer emergency services.
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The psychiatrists you see using LiveHealth Online can prescribe non-controlled medications. Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online.
