Feel better: Visit with a board-certified doctor

Feel better.
Faster.

Visit with a board-certified doctor, therapist
or psychiatrist using LiveHealth Online.

Continue

How LiveHealth Online works

Sign up or login

Use your phone, tablet  or computer

Schedule a visit

Choose the doctor, therapist or psychiatrist, you would like to see to schedule an appointment.

Get care

Get advice, treatment options and a prescription if needed.

How much does a LiveHealth Online visit cost?

LiveHealth Online fees are coordinated with your AEP medical plan. For example, the fee for a medical consultation is $59 (before your deductible is satisfied) and can be paid directly from your HRA (if applicable), your HSA debit card, your FSA debit card, or your personal credit card. If your annual deductible has been satisfied, you will only be responsible for the co-insurance associated with this fee.

Services available to you:

Anthem Employee Assistance Program

Call your EAP at 1-877-585-9572 and ask about video therapy visits. An EAP representative will provide you with a coupon code and instruction on how to access no cost counseling visits through LiveHealth Online.

6 free visits per year

Breastfeeding Support

Get breastfeeding support from the comfort  of home.

$0 per visit

Medical

Visit with a doctor anytime, day or night. No appointments or long wait times.

$59 per visit

Allergy

Speak with a doctor who knows the latest treatment trends in allergy care.

Price varies

Psychology

Talk with a therapist from the privacy of your home in 4 days or less.

$95 per visit

Psychiatry

See a psychiatrist and discuss possible medication management needs.

$150 for initial visit
$75 for any follow up visits

Support at work

LiveHealth Online Kiosk

Connect face-to-face with a board-certified physician 24 hours a day, seven days a week — even when campus is closed. You can use the kiosk to get medical advice and receive a diagnosis or prescription, if needed.

Where can I find the kiosk?

Frequently asked questions:

Yes. To have a visit for your child, create your own account first and add any children under the age of 18 to your profile when prompted. When you start a visit, you’ll be asked who the visit is for — from the drop down select the child as the patient for the visit.

Any individuals over the age of 18 must have their own account with unique email address, due to privacy and security requirements mandated by the Health Insurance Portability and Accountability Act (HIPPA).

The doctors you see using LiveHealth Online can prescribe medication based on their clinical expertise and the medical conditions presented during the time of your visit. If necessary, the doctor can send prescriptions electronically to the pharmacy you select.

Per the Federal Ryan Haight Act of 2009, telehealth providers are prohibited from prescribing controlled substances. Information regarding controlled substances can be found here. In addition to controlled substances, the following additional medications cannot be prescribed:

Gabapentin (exception: Psychiatry is able to prescribe)
Muscle relaxants (Baclofen, Soma, Flexeril, Diazepam, Skelaxin, Robaxin, Tizanidine, etc.)
Lifestyle drugs (Cialis, Viagra)
Weight loss drugs
Medications containing ephedrine/pseudoephedrine (Sudafed, Claritin-D, etc.)

LiveHealth Online is a great option for care when you have a common medical conditions, such as cough or cold, flu, fever, ear pain, diarrhea, headache, allergies, minor rashes, etc. for which you’d normally visit your primary care doctor or urgent care facility.

You can also see a qualified behavioral health therapist, psychologist or psychiatrist. If you need help finding this type of care, it’s best to start with AEP’s Employee Assistance Program (EAP) which can help you determine which resources are best for you. To speak to an EAP counselor, call (877) 585-9572. Help is available 24/7, and your counselor can provide a direct referral to LiveHealth Online. In this case, up to six online psychology consultations are covered through your EAP benefit free of charge.

LiveHealth Online should not be used for serious illness or injury. If you experience a medical emergency, call 911 for assistance.

For more answers, call 24/7 toll-free 1-800-LiveHealth or visit the AEP benefits website.

Feel better. Faster.